A referral to My Aged Care will trigger the process for you to be assessed for Commonwealth subsidised services and support. If you are contacting My Aged Care by phone, the call centre staff will ask you or the person calling on your behalf a range of questions to determine your ‘level of care’ which […]
MAC
Assessment outcomes. Home support
After your referral to My Aged Care has been actioned, that is that you have been contacted by a Regional Assessment Service (RAS) or the Aged Care Assessment Team (ACAT or ACAS in Victoria) you or your ageing loved one will be assessed to determine the level of support likely to be required.
Introduction to assessment
When you make the call to My Aged Care (MAC) you will be contacting a call centre. The people who answer the phone are call centre staff. They are not clinicians.
How to start accessing support
Knowing where to start when you’re thinking about accessing services or support for your ageing spouse or for an ageing family member can be overwhelming and it’s certainly not a ‘one size fits all’ approach. It really depends on your individual circumstances.
Choosing a provider.
Stop for a moment. And think about this. Imagine if I asked you how and who you would choose as a care provider, if you needed to source longer term community care and support for your loved one.
